Shipping area
Capital International LLC currently ships orders only to addresses within the United States.
We do not currently offer international shipping, freight forwarding or delivery to addresses outside the United States.
Order processing
Orders are normally processed within 1–2 business days after payment authorization and order verification.
Business days do not include weekends or federal holidays. Processing may take longer during holidays, promotions, severe weather or periods of unusually high order volume.
Estimated delivery
Estimated delivery is generally 3–7 business days after the order has been processed and shipped.
Delivery estimates are not guaranteed and may be affected by the shipping carrier, destination, weather, service interruptions or other circumstances outside our reasonable control.
Shipping charges
Available shipping methods and applicable shipping charges will be shown during checkout before the customer completes payment.
Customers are responsible for reviewing the complete order total, including product price, shipping charges and applicable taxes, before submitting an order.
Tracking information
When tracking is available, customers will receive shipment confirmation and tracking information using the email address provided during checkout.
Tracking information may require additional time to update after the carrier receives the package.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address.
- Contact us immediately if the shipping address needs to be corrected.
- We cannot guarantee an address can be changed after an order has entered processing or has shipped.
- Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be charged to the customer.
Shipping delays
If we cannot ship an order within the promised processing period, we may contact the customer with a revised expected shipment date.
Where required, the customer may choose to accept the delay or cancel the unshipped order for a full refund.
Lost, damaged or incorrect deliveries
Contact us promptly if an order arrives damaged, contains the wrong product or does not arrive as expected.
Keep the product, original packaging, shipping label and any damaged materials until the issue has been reviewed. We may request photographs or other reasonable evidence.
Contact
Shipping questions may be sent to capitalinternationalllc12@gmail.com or discussed by phone at +1 (630) 518-0327.