Return & refund policy.

Eligible products may be returned within 30 calendar days after the order is delivered.

Return requests submitted after the 30-day period may be refused.

To qualify for a standard return, the product must be:

• Unused, unopened and in its original condition.
• Returned with its original packaging, accessories, instructions and included components.
• Accompanied by valid proof of purchase or an identifiable Capital International LLC order.
• Returned only after receiving return instructions from our customer-support team.

Opened, used, installed, altered, damaged by the customer or incomplete products are not eligible for a standard change-of-mind return.

This restriction does not remove any rights that may apply when an item arrived damaged, defective or materially different from the item ordered.

Unopened, unused and factory-sealed personal-care products may be returned within the standard 30-day return period.

For hygiene and safety reasons, opened or used personal-care products are final sale and cannot be returned unless they arrived damaged, defective or incorrect.

Customized, engraved or personalized products are final sale once production has started.

A personalized product may still qualify for assistance if it arrives damaged, defective or does not match the approved customization details.

• For standard returns, change-of-mind returns or products no longer wanted, the customer is responsible for return shipping costs.
• For damaged, defective or incorrect items caused by our error, Capital International LLC will provide or reimburse reasonable return shipping.
• Original shipping charges are normally non-refundable unless the return results from our error or applicable law requires otherwise.

Before mailing a product, email capitalinternationalllc12@gmail.com.

Include the following information:

• Your full name.
• Your order number.
• The product you want to return.
• The reason for the return request.
• Photographs if the item is damaged, defective or incorrect.

Do not send a return without prior instructions or approval.

Returned products will be inspected after they are received. We will notify the customer whether the refund has been approved or refused.

Approved refunds will be issued to the original payment method, normally within 7 business days after inspection and approval.

The customer's bank or payment provider may require additional time to display the refund.

An order may be canceled before it has shipped. Contact us as soon as possible with the order number.

Cancellation cannot be guaranteed after processing has begun. Once an order has shipped, the customer must follow this return policy.

Return and refund questions may be sent to capitalinternationalllc12@gmail.com or discussed at +1 (630) 518-0327.